Study visit - Spain

One of the important components within the implementation of the project is enabling the key Beneficiaries of the future Serbian 112 (Ministry of Interior of the Republic of Serbia and Ministry of Health of the Republic of Serbia) as well as Serbian regulator of the telecom market (RATEL) to learn and to be aware of the best practices at European level in the field of 112 Emergency Services by visiting relevant similar 112 Emergency Services facilities in Europe. 

The first Study Visit organised within the framework of this project was carried out between November 12th and 15th, 2019 in Spain. There were 15 participants from key stakeholder groups (several representatives from each emergency agency and a one from Ratel). 

The representatives of the key stakeholders participated in series of meetings with the representatives of the Valencian Agency for Security and Emergency Response (AVSRE) responsible for managing the system 112 of emergencies of the Valencian Community (112 Valencia) and Unidad Militar de Emergencias (UME) Madrid – specialised first responders in the disasters. During the mentioned meetings the representatives of 112 Valencia and UME Madrid delivered extensive presentations of their systems, capabilities, equipment and Standard Operating Procedures.

During the visit to 112 Valencia, Deputy Director General of Emergencies and his colleagues presented the 112 emergency management model of the Valencian Community, internationally recognized for its degree of technological development, as well as the cutting-edge technologies used.  It was also attended by the Director of ICT projects of the Ilunión Group, the entity responsible for the implementation and technological maintenance of the 112 Comunitat Valenciana system. 

In Madrid, Captain of army infantry in headquarters, in charge of the  Department for evaluation, public relations and protocols has presented how the UME ( Military unit for emergency situations) is organised and how it functions within the Spanish decentralised emergency response model. He explained in details their intervention concept, activation protocols, training of personnel and cooperation activities. 

Also, Study visit participants had the opportunity to see the layout, organisation and equipment for emergency rooms in both facilities.